Frequently Asked Questions

Frequently Asked Questions

If you have any other questions, please contact our Support team. support@zebravpn.com

What is the difference between a premium subscription and a free one?

A free subscription is limited, but your Premium subscription lets you have multiple servers, and there are no restrictions on Premium.

How do I upgrade my subscription to Premium?

Contact support to find out how to purchase.

What does VPN Authentication Failed mean?

VPN Authentication Failed means that the VPN server that you are trying to connect to is not accepting your credentials. This means that either your username and password are invalid or the account has expired.

Why is my VPN connected but not working?

This question is very common among VPN users. Here are four possible reasons : There might be a problem with DNS configuration or routing, for getting help, please contact the support

Can I get more than one account with the same email address?

You can have as many accounts as you like, we won’t judge! Probably more than one - Add an +1 to the end of your email address. Alternative one can be any number or word email+1@gmail.com.

I forgot my password, what should I do?

In the login section, select the password recovery option and follow the steps.

Which service should I use?

Our recommended service for Windows is Cisco anyConnect, and for other devices is IKEv2

I have no data after connecting to the services?

This requires more review and investigation. Please contact the support.

How long can I use free services?

There is no limitation.

How do I stop VPN from disconnecting?

you can run the VPN on demand

How long is it possible to use the Trial service and what are the differences between trial and free service to perhaps premium service?

The trial service is a free service that allows you to use the VPN tools for a limited time (a week). The free service is a free service that allows you to use the VPN apps for an unlimited time but less server. The premium service is a paid service that allows you to use the VPN for an unlimited time.almost with no limitation.

Does your VPN runs on shared IP or dedicated IP?

shared IP

Do you provide proxy server for telegram.

Yes - Just login into the client area. Using telegram MTProto Proxy is also included in our free services.

Which server is faster?

Speed depends on many factors such as the geographical location of the server, or internet quality of user or server. Try to use the ikev2 which has more performance.

which services works better on Android?

Try to use an IKEv2 server which is built right into android devices, no need to install any app.

Which services are more secure?

Security depends on many factors, but The most secure VPN protocols are OpenVPN and IKEv2.

why does my internet speed slow down when using vpn?

VPNs are used to access content that is blocked in your country. They do this by rerouting your internet traffic through a server in another country. This can slow down your internet speed because the VPN server has to process all of your traffic.

What can I do to find out if my vpn provider is logging information?

it's our duty to inform our customers of how we handle data. You can read our log policy to find out what information we collect and how, as well as how long we keep that information before it is destroyed.

When is my subscription going to expire?

After your first connection to the server, your subscription is calculated.

How do I set up and use the services?

To set up services, navigate to the "tutorials" section, located in menu or footer of our page, and go through one of the tutorials according to your operating system.

Is it possible to download Torrent files?

No - Torrent files cannot be downloaded due to copyright.

Do you provide encrypted DNS?

Yes, we provide DNS servers with on-the-fly encryption that is activated the moment you connect to a VPN.

What security standards do your servers use?

Our toolkit including SSTP, OpenVPN, PPTP, L2TP/IPSec and IKEv2. Each protocol can be combined with a 128-bit or 256-bit AES encryption. we also use SHA1 or SHA256 for our authentication hash function.

Where should I get the OPENVPN server configuration files?

The OpenVPN server configuration files can be generated in client area.

How many devices can use a one credential?

Up to three devices are allowed to use one credential simultaneously?

I lost my password, what should I do?

If you are not able to recover your password, please contact our support team.

How Can I be aware of time left

Please login to the client area, you can check how much time has left at your premium subscription.

Are your servers suitable for downloading movies and using Netflix?

Yes, Zebra servers are unlimited and ideal for watching videos and movies. Please login into the client area, to find out which servers works well with Netflix and other video streaming services.

Do your servers support ipv6?

Yes most ikev2 Zebra VPN servers support IP version 6 (IPv6).

Is it possible to have a server with a specific location?

Yes, you can contact our support team.